If Being A Good Realtor Means Ignoring Your Needs, I Guess I’m Bad

These are the kind of things that make me smile …

A couple of months back I mentioned now former clients – to be honest, they went behind my back to find a “good” agent – who were less than thrilled that I was unable to find a home in their price range in their desired target area (four bedrooms or more, sub $100k, north side of Loop 101 through Peoria and Glendale.)

This was the area they wanted because it would make for a shorter commute for the wife than the current drive in from Surprise.

Our last conversation included an accusation by the buyer that I clearly wasn’t working hard enough because there were plenty of homes out there. For instance, just by looking on my site they had found plenty of homes in Buckeye that were far better than what I had sent to them so far.

Pointing out that Buckeye was in fact 30 miles or so outside the specific geographic area that the buyers had specified was pointless. Because, as they had said in their own words, a “good” real estate agent had found them a home.

No thank you we found a realitor that has already found homes for us we no longer need any assistant from you

And so they didn’t. Checking the tax records, these fine folks bought a home in Buckeye’s Sundial subdivision … absolutely nowhere close to the 85027 ZIP code which was the focus of their search. Which, of course, I knew was going to happen … it’s the old case of drive until you qualify (or fly, if you’re like the hawk friend above.)

Today I was informed the buyer found another agent who already had found properties for them in their price point. To which, I have to say, bulls***. They may be receiving a bill of goods but they’re certainly not receiving information on the homes in the areas we discussed because they don’t exist. Think about this one logically – why would someone who works on commissions intentionally hold back listings meeting a buyers’ criteria that the buyer might actually purchase? It’s a stupid premise. …

Bottom line … I don’t know where these folks are buying but I guarantee you it’s not where they said they wanted to be. Hopefully this other agent will be able to get them pointed toward a different area where their price point exists (such as Buckeye, which the buyer cited as proof I wasn’t looking hard enough even though Buckeye is 40-plus miles away from the search area they set.) Because if the agent can’t, these folks are going to stew in their rental home a long time waiting for Arrowhead Ranch to shed another 40 percent in value.

Is it possible this other agent found a more effective way of communicating the reality of the market to people who sure didn’t want to hear it from me? Sure. Was it more likely that after looking around they finally realized that hey, maybe what they were looking for didn’t exist after all? Clearly, if they ended up in Buckeye.

I may not know much, as my wife likes to remind me, but I do know the Phoenix real estate market – especially my own city of Glendale and neighboring Peoria, as well as the western Loop 101 corridor. The answer may not be what you want, but it’ll be the truth.

The end of that post way back when sums up the situation perfectly:

Communication is a two-way street. So is honesty. I’m going to be up front with you. You need to do the same with me.

Speaking of two-way streets, I wonder if there’s a shortcut from Buckeye to north Phoenix that I haven’t found over the past 30 years …

Jonathan Dalton

Jonathan Dalton is a 40-plus-year resident of the Valley and has been helping folks buy and sell homes since 2004. He can be reached at 602-502-9693 or info at allphoenixrealestate.com.


  • BawldGuy 7 years ago

    Laughing out loud while alone, but don’t care cuz readin’ this post is the perfect cherry for a very weird day. It reminded me why I abandoned this side of the business when just 25 years old. Most are far better at handling ‘irrational’ better than I.

    Much appreciated.

  • Jonathan Dalton 7 years ago

    Been thinking about what the real point of this post was and it’s this … I’m not going to waste anyone’s time. If a buyer or seller is being unrealistic, I’ll tell them as much. I’m not going to blow smoke, exaggerate or lie to get a listing or attempt to secure a buyer. In the end, they’ll be disillusioned and both of us will have wasted our time.

    Having said that, if a buyer can’t take the time to tell me what they really want, by all means, find another agent who has time to play charades. That ain’t me.

  • teresa boardman 7 years ago

    sometimes I don’t think they know what they want and sometimes they don’t have the communication skills to articulate what they want. There is so much mythology surrounding what a good Realtor does that I think sometimes buyers really do think part of our service is reading their minds. Hang in there and don’t forget the N word “next!”

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