Inside a B of A Short Sale: A Trail By Any Other Name

Quick … what’s your street address? Humor me and say it out loud.

Now, do you live on a Street or a St, an Avenue or an Ave, a Drive or a Dr, a Lane or a Ln? I’m pretty sure you’ll say the former, unless of course you’re addressing something in which case you’ll use the latter in an effort to make the US Postal Service happy.

Essentially, the actual word and the abbreviation are interchangeable; they are one and the same without question.

Unless …

Bank of America’s short sale department has many quirks. No bank spends as much time communicating the latest changes to the process (probably because no bank spends as much time changing the process) and no bank spends as much time providing time frames that often go out the window for one reason or another.

This morning, I received notice that we needed to use B of A’s “new” third party authorization rather than the “old” form. Little has changed between the two forms, mind you, except for a logo and the decision to move non-licensed folks to their own section of the form. But when it comes to B of A, it’s best never to ask why something is what it is and instead just go along with it.

Which is why there’s little reason to try and explain to the peeps at B of A that Trl is an abbreviation for Trail (though, for the sake of the two letters, it seems like we could have skipped this abbreviation all together.) So today will be spent re-doing an offer and other paperwork where the address was written in as “Trail” because B of A, in its system, insists the address ends in “Trl.”

Rather than being interchangeable, the use of the full street name is resulting in B of A declaring the address to be incorrect on everything.


Now, if you get the sense I’m all perturbed about this then you clearly can’t see the smirk on my face. Much like the Apollo missions, where a glitch of some sort or another was guaranteed with every mission, in each B of A short sale there are going to be silly issues like this, primarily in the paperwork accumulation phase. It’s just part of the territory. And so all one can do is sit back, smile, and play the game with these fine folks.

Fortunately, through this all, I’ve got the help of a dedicated short sale department at a local title company to help make sure all stays on track. Administrative support and a coherent system is mandatory for listing short sales – even if adding to my overhead by paying them myself isn’t.

Farewell for now, at least until we find the next glitch …

Photo credit: Moonlightbulb via Flickr Creative Commons

Jonathan Dalton

Jonathan Dalton is a 40-plus-year resident of the Valley and has been helping folks buy and sell homes since 2004. He can be reached at 602-502-9693 or info at

1 Comment

  • Teresa Boardman 5 years ago

    yah I was on the last step of getting a short sale approved when the new form arrived on the scene.  those folks take their forms and their rules very seriously.  if they did not they would be able to approve short sales more quickly and we can’t have that now can we?

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