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Phoenix Real Estate and Homes for Sale | Jonathan Dalton, Realty ONE Group – (602) 502-9693

Jonathan Dalton
REALTOR
ePro, SFR
602-502-9693

Recent Blog Issues

Recent Blog Issues

If you’ve come to visit us and the site hasn’t been here, you have my apologies. This site currently is hosted by Hostcentric and while I’ve started moving it elsewhere on a couple of different occasions, the scripting on my main site has made the process more complicated that usual.

Compounding the issues are Hostcentric’s amazing view of customer service. When the site goes down, I jump on the live chat with technical support. This is where a first-level support agent talking to multiple clients at the same time tells me that while they see the problem, they’re unable to do anything about it.

The ticket then is escalated to second-level support, whose agents usually say either I need to clear my cache (as do all of you apparently) or that they can’t duplicate the issue.

That the site is down for a couple of hours is of next to no concern to these folks. They get paid regardless. They also don’t seem to care that their customer service is a joke.

We’re in the process of getting all the i’s dotted and t’s crossed for a move to GoDaddy, which hosts my Westbrook Village, Ventana Lakes and Phoenix Retirement Real Estate sites. Hopefully we’ll be able to do that soon.

In the interim, if you’re looking for a web host, DO NOT USE HOSTCENTRIC. At least not if you’re trying to run a business through your web site.

[tags]Hostcentric sucks, Hostcentric is a joke[/tags]

Comments

  • Dave Smith says:

    Jonathan,

    Good luck in the move. I’ve used GoDaddy hosting for 4 years now. I have 4 different hosting packages with them. I’ve been down once for an hour on one site when a server drive failed. The site was back up in 90 minutes.

    I’ve never been disappointed in their service. Tech support has been great. The two times I had to call them the issue was resolved in less than 15 minutes and the source of the issue was me. : ) I now know how to delete the htaccess file if I need to.

  • Funny, Dave … that’s one of the things I was running into. I’ve got my web guy looking at it. Because I’m running CGI on the main site it’s not as easy as just uploading and going.

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