The Phoenix Real Estate Market – The Land Where Professionalism Died

avatarthumbnail.jpgYou have fungus on your shower shoes. When you win 20 games in the show, you can let the fungus grow back on your shower shoes and the press will think you’re colorful. Until you win 20 games in the show, however, it means you’re a slob. – Crash Davis

Does it seem odd to anyone else that a listing agent who hasn’t been able to find the time to return my calls and e-mails suddenly finds the time when he gets a call from a prospective buyer? Never mind that the buyer was my client.

Deed problems are a common occurence when dealing with bank owned homes in the Phoenix real estate market. Still, is it really too much to ask that an escrow company call when they know there’s a problem just so everyone knows where things stand? For that matter, is it too much to ask for an escrow company to call (or return a call) … ever?

This is a simple game. You throw the ball. You hit the ball. You catch the ball. Got it? – Joe Riggins, manager of the Durham Bulls

If the contract says the seller shall have all the utilities on from the time the home goes under contract until the close of escrow, shouldn’t that really mean that the seller shall have all the utilities on from the time the home goes under contract until the close of escrow? If the bank has a clause in their addendum shifting responsibility that’s another story, but short of that … I mean, isn’t this part of your job as a listing agent?

These days, especially when dealing with bank owned homes, the catch-all excuse is “we are just so busy.” Want to know a little secret? You’re not the only ones who are busy. In fact, some of us are even busier than we ought to be because we’re picking up the pieces and catching the balls that are getting dropped by the “busy people.”

It’s not just the front lines. The other day, my company’s sign company billed us $50 for an unrecoverable post for one of my listings. They said their men had looked around the house trying to find the sign that was to be removed. I guess the only place they didn’t look was right in front of the house.

(Maybe they had my 10-year-old looking … she’s the queen of “I can’t find it even though it’s sitting six inches away from me.)

Real estate’s a service business, plain and simple. One day, the bank owned home gravy train will pull out of town. Agents will be back to scrapping for listings and title companies will be back to begging agents for business once those bank contracts disappear.

How successful will they be? I guess that depends on how much they forget about service between now and then.

[tags]Phoenix real estate[/tags]

Jonathan Dalton

Jonathan Dalton is a 40-plus-year resident of the Valley and has been helping folks buy and sell homes since 2004. He can be reached at 602-502-9693 or info at allphoenixrealestate.com.

2 Comments

  • Portland Real Estate 8 years ago

    Phoenix got hit hard. I’m noticing that a lot of agents that I talked to down there are just leaving the industry altogether rather than try to keep up with it.

  • Kyle Pearson 8 years ago

    Very important to maintain a high level of service in down times. It seems that people are so discouraged with the way things are, they decide to let their service match the market. Shouldn’t it be the opposite? When things get really bad, shouldn’t we double our efforts to provide the best service and make ourselves stand out? A confusing group of people we are… good post and an issue that needs to, and will be, addressed by the market in the long run.

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