Two weeks ago I received a call from a friend of mine looking for the name of a roofer that I had recommended to some other folks we know. My friends had just come through the inspection period on the home they were selling and there was an issue with the roll down roofing on the back patio, which is a common situation.
Just after that, I received a call from a past client asking what forms I would use to write up a lease on a rental property. It seems a relative had just purchase a home and needed help with the logistics of renting out the property.
The common factor? Neither my friend nor my past client’s relative hired me to represent them in their real estate transaction.
Now, I understand why the friend called … we’re friends, and friends ask friends for recommendations. But the real estate agent in me wonders why the call didn’t go to the person my friends had hired to sell their house; this is part of the service that they are paying for with the commission, even if they don’t realize that at the time.
Granted, listing agents are hired specifically to sell a home and buyers’ agents are hired specifically to help purchase a home. But in reality there’s a lot more in terms of service that should be expected of these agents.
Some agents, having been scared to death by the litigation-based continuing education classes, give their clients a choice of two or three different contractors or businesses for whatever it is they need. My own father-in-law did this when my wife and I were buying our house seven years ago before I had my license.
Me, I’m a little bit different. If someone wants more than one name I’ll give them more than one but I’m just as inclined to give them the names of those who have done good work either for me at my own house or for my clients – my home warranty company, my roofer, my plumber, my electrician, pool guy … I believe this is part of my service and what sets me apart, even if just slightly, than the rest.
Hearing the phone ring with questions such as these tends to confirm that view.
[tags]Phoenix real estate[/tags]